SECURITY

We recognize that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.
Security for the safety of your personal information, POLÉMIQUE store uses STRIPE PAYMENT GATEWAY / SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.

We do not store your credit card details at any time so consumer confidence is assured.

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DISCLAIMER

Our ambition is for the website to always be up and running, however we cannot guarantee this. Due to the colour settings of your computer, the colours of the products shown in the pictures can differ from their actual colours. POLÉMIQUE store cannot be held responsible for any such discrepancy.

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PRICE CHANGES

POLÉMIQUE store reserves the right to change prices of the products sold.

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PURCHASES

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.
You must enter the correct delivery address and delivery instructions at the time of placing your order. In the event that your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.

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CANCELLATION OF ORDERS

Polémique may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you if this occurs.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation. 

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PAYMENT

The POLÉMIQUE store accepts payment via VISA / MasterCard / American Express / Euro Card. Credit card payment is made with our partner STRIPE. All transactions are encrypted and 100% secure. We also accept PayPal. After you make payment for your order, we will email you an invoice, which confirms receipt of your order.

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SHIPPING CHARGES

Shipping charges will be calculated and added to your order at checkout.

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FEEDBACK AND COMPLAINTS

We welcome any comments about our service, so that we can improve what we are doing, as our goal is to constantly improve our services for you. Any feedback or complaints you have, can be sent to us via hello@polemiqueclo.com or via DM on our Instagram page.